Booking & payout policies

These policies apply to every booking made on EventsPH. Each vendor chooses some settings for their own listings — the deposit, the balance due date and a cancellation policy tier — and you see them on the listing and again at checkout before you pay.

The policy shown when you book is the one that applies to that booking, even if the vendor changes their listing later.

• Deposit: 20%, 30% or 50% of the vendor's price, as the vendor sets it. You may pay in full instead.
• Balance: due 7, 14 or 30 days before the event, as the vendor sets it. If that date has already passed when you book, you pay in full at checkout.
• Reminders go out by email, and by SMS if you've verified your mobile number, 7, 3 and 1 days before the balance is due.
• If the balance is still unpaid 72 hours after the end of its due date, the vendor may cancel the booking. That counts as a cancellation by you, under the vendor's policy tier.

EventsPH charges no service fee at the moment. If that changes, the fee will be shown before you pay and will not apply to payments already made.

• The service fee is not refundable when you cancel.
• The service fee on a payment is refunded only when every vendor on that payment declines or doesn't respond in time; then the whole fee on that payment is refunded.
• When a vendor cancels, you get back everything you paid to that vendor; the service fee is not part of that refund. [to be confirmed: service fee on vendor cancellation, by EventsPH]

Your refund depends on the vendor's policy tier and on how many days are left before your event, counted in Philippine time from the day you cancel. It is a percentage of what you have paid for that vendor's booking (deposit and any balance). We show the exact amount before you confirm.

• Your whole event moves together, once, free of charge (a declared force majeure allows one more move).
• The new date must be within 12 months of your original event date and give each vendor at least their listing's minimum notice.
• Every vendor still booked must be free on the new date.
• You can't reschedule while a balance is overdue — pay it first.
• Balance due dates move with the event.

Vendors without instant booking have 24 hours to accept. If they decline or don't answer in time, what you paid for that vendor is refunded automatically, and we suggest similar vendors.

• You get a 100% refund of everything you paid for that vendor's booking, plus help finding a replacement.
• If EventsPH has already paid the vendor, you are refunded from EventsPH's funds without waiting for that recovery; EventsPH recovers the amount from the vendor's future payouts.
• Vendors who cancel repeatedly may be suspended.

Force majeure applies when PAGASA Tropical Cyclone Wind Signal No. 2 or higher, or a government-declared emergency, covers the event location on the event date. Our team confirms it for the event.

• You can reschedule free of charge to a date within 12 months, with no penalty for you or the vendor.
• If no date works, you are refunded what you paid minus the vendor's documented costs. Those costs are capped at the deposit you paid, and our team settles the amount.

During the pilot, refunds are paid by InstaPay or bank transfer to an account you give us. When a refund is created we ask for the account name and number in the app; the refund is on its way within 1–3 business days after you give us those details.

When refunds through Maya are available, we may send refunds back that way instead. Either way, you'll see the status of each refund in My event.

If something went wrong, report a problem from My event until the day before the vendor's balance payout is due — at the latest, the day before the 3rd business day after the event. The vendor's balance payout is put on hold while our team reviews what you and the vendor tell us. We then release the payout or refund part of what you paid.

Nothing in these policies limits the rights you have under Philippine consumer law.

• Contact us→

• Deposit: due to the vendor 7 days after the booking is confirmed.
• Balance: due 3 business days after the event (Philippine business days, skipping weekends and public holidays), unless the guest reports a problem before then.
• Commission: 10% of the booking's value, deducted at payout. A refund before payout never needs commission to be clawed back.
• Payout runs: weekly, by bank transfer to the partner's verified payout account. A changed account must be verified again before payouts resume.
• Money a vendor owes EventsPH (for example after a cancellation that was already paid out) is netted from their next payouts.

Partners can follow every payout in Payments & payouts and download a CSV statement.